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Landscape artist and Top Cut owner C.J.
David is a people pleaser in the best sense of the phrase: He's
passionate about his work. And when a project is finished, his greatest
reward is an equally passionate response from his client - a level of
appreciation that inevitably leads to customer loyalty, which is C.J.'s
standard of success.
Happily, Top Cut claims scores of loyal customers. Some are "annuals,"
slated for an annual clean-up and bedding change. Then there are
once-a-month customers who enjoy ongoing maintenance, seasonal bedding
changes and maybe an occasional adjustment to their overall design
scheme. Still others are intermittent, calling when they feel the need
or when their budgets permit - but they wouldn't think of calling anyone
but C.J.
C.J. and Paige, his wife and business partner, believe such allegiance
speaks to the integrity of Top Cut's business principles, which Paige
articulates eloquently:
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"When C.J. is spending customers' money, you'd think it was his own.
If he wouldn't pay to put it in his own yard, he sure won't sell it to
you."
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"Everything we do is first-rate. We never
cut corners. Even if the customer wouldn't know, we would."
These standards are evident in all Top Cut transactions. In addition to
the company's official service warranty, Paige says they sometimes
extend an unofficial warranty because it's just the right thing to do.
"I've seen C.J. pull things out of a landscape - things that simply
aren't under warranty - and replace them at his own expense," she says.
"That's C.J. His integrity and a happy customer are more important than
any amount of money."
Top Cut customer testimonials validate the character of the man and his
company. To see what some loyal Top Cut customers have to say,
click here.
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